innerflight wrote: ↑Thu Aug 08, 2019 12:06 pm
MEH! wrote: ↑Thu Aug 08, 2019 10:36 am
You're*
I know right? I mean I don't mind getting called names, i'm a big boy and can take it but at least get the grammar right, illiterate cunt
Pahathuasyndicate wrote: ↑Thu Aug 08, 2019 11:56 am
Why would someone do this to the internals? Just why?
Makes zero sense
the only thing I could think of was someone wanted the trannies for something, but that makes zero sense either
Absolutely. I had this exact problem with some fuckhead to the point i told reverb to get fucked and i was ready to book a flight to LA (Santa Monica??)
##- Please type your reply above this line -##
Hi Dave,
My name is Hailey -- I work on the Resolutions Team at Reverb. I’m going to be helping you out with your recent sale on Order # 5667902 for the Castledine Supafuzz Custom 1 Of 10 - #4. Thanks for your patience while we looked into the situation for you!
I understand that your customer is reporting issues with how they received their order. I am happy to step in to assist.
Currently I am awaiting additional information from your customer. Please reply here with any insight you'd like to highlight from your end, as having all available information from both parties will help me in bringing this to a swift and fair resolution.
I look forward to hearing from you, and I will follow up shortly with an update.
Hailey | Request a Phone Call
Resolutions Specialist
Quick Links for You:
Order # 5667902 - Castledine Supafuzz Custom 1 Of 10 - #4
Message MR FUCKHEAD (XXXXX XXXXX)
Initiate a Refund for XXXXX XXXXX
Reverb
Reverb Support
Resolutions
Visit the Reverb Help Center
BUY | SELL | PLAY
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[XZV9ZM-Y9YD]
Hi Hailey,
Thanks for reaching out. My position is that the pedal was shipped 100% in mint condition and functioning in perfect order. The pedal in question is made by one of the top 5 builders in the world and at the time of shipping was 4 months old with about 1 hrs of use. Due to the nature of the pedal, the circumstances and the fact that it was made from the highest quality components available, I will not accept a return. The pedal contains vintage components that are sought after by builders all over the world and I am aware of occasions where these components have been removed and swapped out for lesser quality and value components. That is the first reason why I will not accept a return. Secondly, I checked the pedal prior to packing and it was functioning properly as it should be. I suspect that Mr XXXXX has buyers remorse or may not like the product. Either way these are not grounds for me to issue a refund.
Thirdly, I have been presented with no evidence that the pedal is defective in any way. If evidence to the contrary were to be presented I would still not issue a refund based on the grounds that the pedal has obviously been tampered with in some way. I fail to see or acknowledge Mr XXXXX'S assessment that the input jack is in someway faulty due to the high quality barrel jacks utilized in the build, and the fact that each pedal is rigorously tested to the standard of the maker whose reputation is beyond reproach, and the fact that I tested the pedal prior to packing.
The pedal was packed to the highest standards, including shock proof bubble wrap and double boxing.
If Mr XXXXX is now having problems with the pedal since tampering with it then I can only suggest he send it to Mr Stuart Castledine (the manufacturer of the pedal) to rectify the problem (if any) that Mr XXXXX has created. He would also be able to identify if any components have been swapped out and where damage has occurred.
If you look at my history you can see that I have issued refunds before, even for buyers remorse however due to the rarity of the components and the pedal, and the duration that the pedal has been in Mr XXXXX's possession, I will not be accepting any returns in this case.
Kindest regards
Dave
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##- Please type your reply above this line -##
Hey there Dave,
I appreciate your response and those details.
However, Reverb ultimately can't protect your funds in this transaction since PayPal was the payment processor used.
I am working to get this resolved directly with your customer directly to avoid a PayPal dispute, and I'll be in touch once I have any updates.
Thanks again - I appreciate the patience.
Hailey | Request a Phone Call
Resolutions Specialist
Quick Links for You:
Order # 5667902 - Castledine Supafuzz Custom 1 Of 10 - #4
Message XXXXX XXXXX
Initiate a Refund for XXXXX XXXXC
Reverb
Reverb Support
Resolutions
Visit the Reverb Help Center
BUY | SELL | PLAY
Facebook Twitter Instagram YouTube
Buy and sell the gear you love right from your phone -- try the Reverb App!
[XZV9ZM-Y9YD]
##- Please type your reply above this line -##
Hi Dave,
Just checking in again - I was able to get this worked out with the buyer directly.
Thanks for the patience! For now, I am going to consider this case closed, but don't hesitate to reach out if you have further questions regarding this.
Hailey | Request a Phone Call
Resolutions Specialist
Quick Links for You:
Order # 5667902 - Castledine Supafuzz Custom 1 Of 10 - #4
Message XXXXX XXXXX
Initiate a Refund for MR FUCKHEAD
Reverb
Reverb Support
Resolutions
Visit the Reverb Help Center
BUY | SELL | PLAY
Facebook Twitter Instagram YouTube
Buy and sell the gear you love right from your phone -- try the Reverb App!
[XZV9ZM-Y9YD]
Awesome, thank you so much!
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